Your Privacy Matters

Introduction

edenclinic.co.uk is owned and operated by Dr. Angela Servis. For the purposes of data protection, Dr. Angela Servis is the Data Protection Officer (DPO) and can be contacted at:

Email: support@edenclinic.co.uk
Phone: 07980 125810
Address: 23 Mayflower Street, Plymouth PL1 1QJ

Purpose

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website. It includes:

Personal data we collect
How we use the data
Who can access the data
Your rights under GDPR
Our Cookie Policy
This policy applies in addition to our website's Terms and Conditions and any other agreements between Eden Clinic and its clients.

GDPR Compliance

For users in the European Union and the United Kingdom, we adhere to Regulation (EU) 2016/679 (General Data Protection Regulation, GDPR) and the Data Protection Act 2018. This ensures that your data is handled with care and respect for your privacy rights.

Consent

By using our site, you consent to the terms outlined in this Privacy Policy. Should you withdraw your consent, we will cease processing your data. However, any processing carried out before consent is withdrawn remains lawful.

You may withdraw consent at any time by contacting our Data Protection Officer:
Dr. Angela Servis | Email: info@edenclinic.co.uk | Phone: 07980 125810

Legal Basis for Processing

We process personal data based on one or more of the following legal grounds under Article 6 of the GDPR:

Consent – You have given clear consent for us to process your personal data for specific purposes.
Contract – Processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract.
Legal Obligation – Processing is necessary to comply with the law.

Personal Data We Collect

Data Collected Automatically
When you visit our site, we may automatically collect the following data:

Clicked links
Content viewed
Browser type, device information, and IP address
Data Collected in a Non-Automatic Way
We may also collect the following data if you voluntarily provide it:

First and last name
Email address
Phone number
Data is collected when you interact with our site by completing booking forms or subscribing to newsletters.

How We Use Personal Data

We use your personal data to provide the services and enhance your experience on our site. Specifically, your data may be used for:

Communication
Analytics and Statistics
Improving site functionality
We only use your data for the purposes disclosed, unless required otherwise by law.

Who We Share Personal Data With

We may share your personal data with:

Internal staff who require access to carry out their job responsibilities.
External parties such as service providers (e.g., Cliniko for appointment scheduling), but only as necessary for them to perform services on our behalf.
Personal data we collect
How we use the data
Who can access the data
Your rights under GDPR
Our Cookie Policy
This policy applies in addition to our website's Terms and Conditions and any other agreements between Eden Clinic and its clients.

Data Disclosure

We will not sell or distribute your data to third parties unless:

Required by law
In connection with legal proceedings
To protect our legal rights
If we sell the business

How Long We Store Personal Data

Your data is stored only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. You will be notified if your data is retained for longer due to legal obligations.

How We Protect Your Personal Data

We take security seriously and use strong encryption for transmitting your data over the internet. In addition, we store all data on secure servers and restrict access to authorized personnel. Despite our precautions, please note that no security measure is completely foolproof, and there is always some risk in using online platforms.

Personal Data Your Rights Under GDPR
 Collect

As a user, you are entitled to the following rights under the GDPR:

Right to be informed – You have the right to know what data we collect and why.
Right of access – You can request access to your data at any time.
Right to rectification – If your data is inaccurate, you can ask us to correct it.
Right to erasure – You can request that we delete your data.
Right to restrict processing – You can request limits on how we use your data.
Right to data portability – You have the right to obtain your data in a commonly used format.
Right to object – You may object to the processing of your data at any time.
For all inquiries related to your rights, please contact the DPO at:
Email: info@edenclinic.co.uk
Phone: 07980 125810

Children

We do not knowingly collect personal data from children under 16 years old. If we learn that we have inadvertently gathered data from a child under 16, we will take steps to delete it. Parents or guardians may contact us to request the deletion of data collected from a child.

Cookie Policy

A cookie is a small file stored on your device that helps us improve your browsing experience. You can choose to be notified of cookie transmissions and can disable cookies through your browser, though this may affect your site experience.

We use the following types of cookies:

Functional Cookies – To remember your preferences during your visit.
Third-Party Cookies – For analytics and advertising (e.g., to show you relevant ads based on your preferences).

Updates to the Privacy Policy

We may update this policy periodically to reflect changes in our data practices or to comply with legal requirements. The updated policy will be posted on this page with a new "Effective Date". Users will be notified by email in the case of significant changes.

Complaints

If you have concerns about how we handle your data, you may contact us directly at support@edenclinic.co.uk. If we cannot resolve your issue, you may contact the Information Commissioner’s Office (ICO) in the UK.

Contact Information

For any questions or concerns, please contact our Data Protection Officer:

Dr. Angela Servis

Email: support@edenclinic.co.uk
Phone: 07980 125810
Address: 23 Mayflower Street, Plymouth PL1 1QJ